Privacy Policy

Effective Date: April 15, 2025

At Penguin Peptides (“we,” “us,” or “our”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, penguinpeptides.com (the “Website”), purchase our products, or engage with our services (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from accessing or using our Services.

Updates to Our Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we do, we will update the “Effective Date” at the top of this page and post the revised policy on our Website. We encourage you to review this policy regularly to stay informed about how we handle your information.

Information We Collect

We collect information about you to provide, improve, and personalize our Services. The types of information we collect depend on how you interact with us and may include:

Information You Provide Directly

When you use our Services, you may voluntarily share information such as:

• Contact Information: Name, email address, phone number, and mailing address.
• Order Details: Billing and shipping addresses, payment information, and purchase history.
• Account Details: Username, password, and preferences associated with your account.
• Communications: Information you share when contacting us, such as inquiries or feedback.
• Shopping Preferences: Items you browse, add to your cart, or save for later.

You may choose not to provide certain information, but this could limit your ability to access some features of our Services.

Information Collected Automatically

As you interact with our Website, we may collect certain data using automated technologies like cookies, web beacons, or similar tools (“Tracking Technologies”). This data may include:

• Usage Information: Pages visited, time spent on our Website, links clicked, and search terms used.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Connection Details: Information about your internet service provider or network.

Information from Third Parties

We may receive information about you from third-party partners who help us operate our Services, such as:

• Service Providers: Companies like our website host (e.g., Shopify) or payment processors that collect payment details to complete your transactions.
• Analytics Partners: Providers that help us understand how users interact with our Services.
• Marketing Partners: Third parties that assist with personalized advertising or promotional campaigns.

Information from third parties is handled in accordance with this Privacy Policy.

How We Use Your Information

We use your information to deliver our Services, enhance your experience, and operate our business effectively. Common uses include:

• Fulfilling Orders: Processing payments, shipping products, and managing returns or exchanges.
• Account Management: Creating and maintaining your account, including sending account-related notifications.
• Customer Support: Responding to your questions, resolving issues, and improving our Services.
• Marketing and Promotions: Sending you updates, offers, or advertisements about our products (you can opt out of promotional communications at any time).
• Personalization: Tailoring content, recommendations, and ads based on your preferences and browsing behavior.
• Security: Protecting against fraud, unauthorized access, or other harmful activities.
• Legal Compliance: Meeting regulatory requirements, responding to legal requests, or enforcing our terms and conditions.

Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze Website performance, and deliver relevant ads. Cookies help us remember your preferences, track usage patterns, and improve our Services. You can manage cookie settings through your browser, but disabling cookies may affect how our Website functions.

How We Share Your Information

We may share your information in the following situations, always in line with this Privacy Policy:

• With Service Providers: We work with trusted vendors for tasks like payment processing, order fulfillment, hosting, analytics, and customer support.
• With Business Partners: We may collaborate with partners, such as Shopify, to offer Services or deliver targeted advertising. These partners follow their own privacy policies.
• With Your Consent: If you ask us to share your information, such as for shipping or third-party integrations, we will do so as directed.
• Within Our Corporate Group: We may share data with affiliates to support our business operations.
• For Legal Reasons: We may disclose information to comply with laws, respond to legal processes (e.g., subpoenas), or protect our rights, users, or Services.
• In Business Transactions: If we undergo a merger, acquisition, or sale, your information may be transferred as part of that process.

In the past 12 months, we have shared the following types of information for the purposes described above:

We do not use your information to make inferences about sensitive characteristics.

Publicly Shared Content

If you post reviews, comments, or other content on public areas of our Services, this information will be visible to others. We cannot control how others may use or share such content, so please be cautious about what you choose to make public.

Third-Party Websites

Our Website may include links to external sites we do not control, such as social media platforms or partner websites. We are not responsible for the privacy practices or content of these sites. Please review their policies before sharing information.

Children’s Privacy

Our Services are not designed for children under 16, and we do not knowingly collect their personal information. If we learn that a child’s data has been provided, we will take steps to delete it. Parents or guardians can contact us to request removal of such information.

Data Security and Retention

We take reasonable steps to protect your information, including encryption and secure servers, but no system is completely immune to risks. Information sent over the internet may not be secure during transit, so avoid sharing sensitive details through unsecured channels.

We keep your information only as long as needed to provide our Services, meet legal obligations, or resolve disputes. Retention periods vary based on the type of data and purpose.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, such as:

• Access: Request details about the information we hold and how we use it.
• Deletion: Ask us to remove your personal information.
• Correction: Request updates to inaccurate data.
• Portability: Obtain a copy of your information or have it sent to another provider.
• Opt-Out: Stop receiving promotional communications or limit certain data processing.
• Consent Withdrawal: Revoke consent for data processing where applicable.

To exercise these rights, contact us using the details below. We may verify your identity to process your request and will respond within the timeframes required by law. We will not penalize you for exercising your rights.

How to Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our practices, please reach out to us at:

Email: support@penguinpeptides.com
Address: Penguin Peptides, 1309 Coffeen Avenue STE 1200, Sheridan Wyoming 82801

If you’re unhappy with our response to a privacy concern, you may have the right to contact your local data protection authority.