Return and Refund Policy

Effective Date: April 15, 2025

At Penguin Peptides, we want you to be satisfied with your purchase. This Return and Refund Policy outlines the conditions under which you may return products and request refunds.

Eligibility for Returns

• Returns are accepted within 30 days of delivery, provided the product is unused, unopened, and in its original packaging.
• Products that are damaged, defective, or incorrect due to our error are eligible for return or replacement.
• Due to the nature of peptides, we cannot accept returns of opened or used products unless they are defective.

How to Return a Product

• Contact us at support@penguinpeptides.com to initiate a return and receive a Return Authorization Number (RAN).
• Package the item securely, include the RAN, and ship it to: Penguin Peptides, 1309 Coffeen Avenue STE 1200, Sheridan Wyoming 82801
• You are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).

Refunds

• Once we receive and inspect your return, we will notify you of approval or rejection.
• Approved refunds will be processed to your original payment method within 7-10 business days. Shipping fees are non-refundable.
• If a product is defective or incorrect, we may offer a replacement instead of a refund, at our discretion.

Non-Returnable Items

• Opened or used products (except for defects).
• Products damaged due to improper handling or storage by the customer.
• Items purchased from unauthorized resellers.

Contact Us

For return-related questions, reach out to:
Email: support@penguinpeptides.com
Address: Penguin Peptides, 1309 Coffeen Avenue STE 1200, Sheridan Wyoming 82801